Workhorse Technologies
  • 15-Feb-2018 to 16-Mar-2018 (EST)
  • Loveland, OH, USA
  • $20
  • Hourly
  • Full Time

Medical, Dental, Vision,Short and Long-term Disability, Life Insurance, 401(k)


Objective

The Delivery Dispatcher role is to help create trucking routes that keep costs down but meet customer scheduling needs. They will be responsible for using routing software to establish daily trucking routes that make required stops outlined in customer contracts. The successful candidate for this position needs to be able to adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.

Job Responsibilities

  • Chart routes to be taken by drivers and ensure compliance with the predetermined routes.
  • Modify predetermined routes when the need arises.
  • Ensure timely dispatch of freights.
  • Relay reports and work orders to leadership.
  • Make necessary arrangement for the appropriate driver and vehicle to be employed for each run.
  • Keep track of the movement and progress of each driver and vehicle.
  • Receive complaints about the driver, vehicle, and goods in transit.
  • Receive report about vehicle or freight damage, accident and emergency situations.
  • Ensure that damaged vehicles are repaired and restored to working state.
  • Answer customers' queries regarding the availability of trucks and the cost of haulage.
  • Prioritize haulage according to urgency and nature of the commodity.
  • Maintain a friendly relationship with customers to ensure continued patronage.
  • Maintain a friendly relationship with drivers to ensure steady compliance whenever they are called to work, even in emergency situations.
  • Maintain a dispatch log to record all details of pickup and delivery orders customers' orders, drivers' information, haulage charge, expenses incurred in hauling each freight, and inventory.
  • Determine the best shipping method for each kind of good.

Experience & Qualifications

  • High school diploma
  • Proven experience as dispatcher or relevant position
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgment and critical thinking
  • Good map reading skills and ability to use GPS devices to chart routes for the movement of the drivers is very important
  • The Dispatcher must be able to work in a high-pressure environment, with the maturity and calmness to handle the stress associated with the role.
  • He/she must be willing to work flexible schedules including working on weekends, holidays, and over-time to meet the demands of the client.

Physical Requirements

This position is primarily in an office environment, but may occasionally need to assist new drivers and be available for routes outside the office.  The role will need to be able to lift packages of varying weight into and out of vehicles.

Direct Reports

Assigned Delivery Drivers

Workhorse Technologies
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